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Job ID:    NY1250904

Title:    Front Desk-Manager

Company:    Hampton Inn Niagara Falls

Type:    FT

Wages:    $11.00 - $15.00 Hourly

Contact Name:    Smith, Joel

Web Site:

Contact Email:    

Contact Phone:    

Mail Resumes to:
Smith, Joel

501 Rainbow Blvd
Niagara Falls, NY 14303


Niagara Falls. Hampton Inn Niagara Falls. FRONT DESK MANAGER. FT/Reg. 2nd Shift. Mon-Sun. 40-45 hrs/wk. Benefits. Immediate opening!

The Hampton Inn Niagara Falls is looking for a motivated professional to manage front office operations. The front desk manager will work a mix of administrative shifts and shifts at the front desk. Applicant must be experienced in working at the front desk as well as preferred experience in management.
This individual will be responsible for:
-Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner while following all policies and procedures
-Assists with the hiring process with the GM/AGM
-Evaluates team performance and takes appropriate corrective action as needed to hold team members accountable
-Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts
-Reviews guest comments through various channels and ensures that problems are identified and corrected in a timely manner
-Maintains an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
-Prepares and analyzes reports involving sales, revenue, and guest satisfaction
-Ensures front desk handles billing and cash in accordance with hotel's standards
-Creates first impression by supervising front office areas
-Sets SALT goals, monitors and uses SALT information.
-Ensures front office is in compliance with all hotel policy and procedures
-Provides employees with the training needed to understand expectations and perform job responsibilities
-Communicates performance expectations and provides employees with on-going feedback including discipline
-Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Possesses a clear understanding of guest service in a hotel environment and demonstrates leadership abilities
-Performs other duties required to provide the service brand behavior and genuine hospitality.
-Applicant must be available weekends, holidays, and the occasional evening shift
-Basic Computer Skills
-Starting Pay negotiable depending on experience.
-Would accept a trainee.

TO APPLY: Contact the employer in person, or by email:
Smith, Joel Smith
Hampton Inn Niagara Falls
501 Rainbow Blvd
Niagara Falls, NY 14303